Acrobat Research Ltd.1:1 Corporation
Description of company
1:1 Corporation is a decision support consulting firm that employs patent-pending online customer / employee interviews and real-time analytics based on the industry-leading Confirmit platform. The 1:1 technology-enabled services enable clients to significantly improve product, service and business function performance via a participant-driven, systematic, rapid process.
Combining extensive experience in business operations, technology, intelligence gathering and management information systems, with its unique online interview and real time analytics, 1:1 quickly gathers and sorts through performance improvement recommendations, which are specific, quantified, complete and ranked based on business impact. The 1:1 systems run on Confirmit's secure, high-performance operational platform.
With 1:1 technology-enables services, clients can:
- More fully involve and leverage customer, employee and partner insights
- Improve organizational agility, staff productivity and competitive advantage
- Substantially reduce the cost of delayed and/or low return investments
Founded in 2002, the Company is based in Milpitas, California, and has many successes with industry leaders such as Business Objects, CFG / MetLife, Cisco, Disney, Nokia, Microsoft, Oracle and PeopleSoft. These firms have used 1:1 Corporation to improve business intelligence and database products, operating systems, application software, life cycle tools and processes, customer support and field sales productivity.
Description of offering
1:1 Corporation can help companies drive improvement in a host of areas including:
- B2B or consumer products, services and business processes
- IT service and support / outsource vendor management
- Frontline / operational productivity / performance
- Web site / e-commerce experience / quality
- Sales, service and support staff productivity / effectiveness
Unlike personal interviews, focus groups and online surveys, the 1:1 approach delivers recommendations that are:
- Most important as objectively determined by customers and employees
- Broad-based, specific, immediately actionable and reliable
- Consistently structured with problem definition, requirements and justification
- Delivered within hours of completing the online interview process
The technology-enabled 1:1 decision support approach comprises these phases:
1. Client and 1:1 develop consensus on what comprises subject matter performance, data structure and terms. This is memorialized via models built on relational database technology and fully integrated with the Confirmit engine thereby extending its branching capabilities. Management then continually seeks feedback on what most needs to be done per the model to enhance performance over the subject matter's life.
2. Stakeholders are invited to make recommendations via an email invitation that links to an online interview process employing the highly-rated Confirmit user interface. The primary question 1:1 poses is: What most needs to be done to measurably improve (subject matter) performance? Participants point & click through a series of menus to quickly pinpoint problem areas and general requirements. In addition, they rate subject matter importance and current performance as well as potential benefits. The 1:1 interview can also be used globally as a front-end to 24/7 change request systems.
3. Because 1:1 online interview data is in digital form, 1:1 consultants can analyze massive amounts of information without bias, error or delay. No matter the number of participants, recommendations are presented within a few days - much faster and much less costly than approaches that depend on time-consuming, less reliable traditional methods such as personal interviews, focus groups and online survey text comments.
Implementing 1:1 takes minimal client staff time. Subject matter models can be constructed, online interviews conducted, and recommendations presented in just 4 to 6 weeks - from start to finish. Being confident in its value proposition, the Company discounts the first project requiring only half up front with the balance being due only if the client is fully satisfied.
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| Company | 1:1 Corporation |
| Category | |
| Offering | Decision Support System Consulting and Tools |
| Markets | Finland United States |
| Phone | +1 408 239 4449 |
| info@1to1corp.com | |
| Web | www.1to1corp.com |
| Address | 1:1 Corporation 1057 Montague Expressway Milpitas, CA 95035 United States |